Coates Group Holdings Pty Limited and its subsidiary companies (Coates Hire) value the privacy of individuals and is committed to safeguarding information it receives in connection with its business activities.
To achieve this commitment to privacy, Coates Hire will comply with the Privacy Act 1988 (Commonwealth) and its amendments (the Acts), and the Australian Privacy Principals (APPs) set out in that Act. You can see the full text of the APPs online at the Office of the Australian Information Commissioner’s website at:https://www.oaic.gov.au/privacy-law/privacy-act/
This policy outlines how Coates Hire collects, uses and manages personal information about an individual and how an individual can make inquiries or complaints about our compliance with the APPs and about any personal information that we hold on file about them.
We may update or change this policy from time to time, including to take account of new or amended laws, new technology or changes to our operations. If we do so we will publish the updated policy on our website. All personal information held by us will be governed by our most recent updated policy.
This policy was last updated in February 2018.
Personal information is defined by the Act as "information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not."
In general, the personal information we collect about you includes (but is not limited to) your name and date of birth, contact details (including phone numbers and addresses), the company you work for and your role, and financial information including credit card information and information collected from credit reporting agencies.
We collect personal information that is reasonably necessary to conduct our business activities. Generally, personal information will be used for dealing with: your contractual obligations to us; your requests and enquiries or our sales and marketing activities.
We may collect and hold personal information so that we can:
By sending emails, you will be providing us with certain personal information which may include your name and contact details. This information is collected by us for the purpose of dealing with your request. We may not be able to deal with your request without collecting this information from you.
When it is reasonable or practicable to do so, we will collect your personal information directly from you. For example, we may collect personal information from you in the following ways:
Coates Hire will generally use, collect, hold or disclose personal information about you for the purpose it was collected, including the following:
We may disclose your personal information to:
Coates Hire may share personal information with related companies or with contractors performing services for us . In these instances, we will use reasonable endeavours to ensure that these organisations are required to comply with the APPs.
We may use personal information for direct marketing or to advise an individual about new services and marketing initiatives that may be of interest to them.
These communications may be sent in various forms, such as mail, SMS, fax and email, and social media in accordance with applicable laws. By submitting your personal information to us, you consent to us using your personal information for direct marketing purposes. Any direct marketing material will include a notice allowing you to nominate if you do not wish to receive further direct marketing communications. You can also opt-out of receiving marketing communications from us by contacting us as noted below.
To ensure we are meeting the needs and requirements of our website users, and to secure and develop our online services, we may collect information by various means including via system log files and cookies. Cookies are unique identification numbers that are placed on the browser of our website users. The cookies do not in themselves identify users personally, but are linked back to a database record about them.
When a user visits our site a cookie may be placed on their machine. Where a user has visited us before, the cookie may be read each time they re-visit the site. We do not use this technology to access any other personal information of a user in our records and a user cannot be personally identified from a cookie.
The internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the internet. Unencrypted information submitted via email or web forms may be at risk of being intercepted, read or modified.
From time to time, personal information may be held on or within systems internal and external to Coates Hire including public and private clouds and we will take reasonable steps to protect the personal information we hold from misuse and loss, interference and from unauthorised access, modification or disclosure. Coates Hire may also store your data in hard copy.
Coates Hire will securely de-identify or dispose of personal information when we have no further need to use it, or when we are required by law to do so.
Any emails you send may be automatically examined and filtered for unacceptable content which may result in your email or attachments being held for review. Our IT administrators may have access to your emails to authorize the content for security purposes only and not thereafter.
You may request access to personal information that we hold about you. We will provide you with access to personal information in accordance with the Act and APPs and we may not grant you access to the personal information that we hold where the APPs allow us to do so. If you are refused access to information, we will provide you with reasons for the refusal.
Coates Hire will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you believe that the personal information we hold about you is inaccurate or out of date, please let us know and request us to amend it. We will consider your request, and if we are satisfied with your request we will take reasonable steps to correct the information. If we do not agree that there are grounds for amendments, then we will follow the procedures set out in the APPs.
All requests for access to personal information must be made in writing to Coates Hire. A reasonable fee may be charged by us for the cost of verifying the application and location, retrieving and copying the information requested. We will not charge you for simply making the request.
We will provide notice to the Office of the Australian Information Commissioner and to you of any unauthorized access to, disclosure of or loss of your personal information which may result in serious harm to you (“Data Breach”). Serious harm could include physical, psychological, emotional, economic and financial harm, as well as harm to reputation. All notifications, investigations and remedial action regarding any actual or suspected Data Breach will be undertaken in accordance with the requirements of the Act.
If you have any questions in relation to the information handling procedures of Coates Hire, any complaint regarding the treatment of your privacy or the APPs by Coates Hire please contact the Privacy Officer in writing with the following contact details.
By Mail: Privacy Compliance Officer - Coates Hire
Level 6, 241 O’Riordan Street, Mascot, NSW, 2020
By email: firstname.lastname@example.org
We may need you to provide more information about your concern. If your concern is genuine, we will investigate the issue and endeavour to provide you with a written response within 28 days of receipt of your written query. Sometimes we might not be able to provide you with a written response within the timeframe specified. If that is the case, we will contact you and explain the reason for the delay and give you a new timeframe for a written response.
If you are not satisfied with our response, please notify the Privacy Compliance Officer in writing. We can escalate your matter and review the response that you were given. You may also direct your issue to the Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/about-us/contact-us