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Latest from us
COVID-19 (CORONAVIRUS) BUSINESS CONTINUITY PLAN
03 April 2020
Important Update: Covid-19
Our branch network is still open as we continue to play a pivotal role in supporting essential services throughout Australia. Coates Hire’s branch network remains open and we have been actively monitoring Government and World Health Organisation (WHO) advice regarding COVID-19 (coronavirus). We want to take a calm and balanced approach, while implementing meaningful actions that prioritise the health and wellbeing of our people, customers and the community.
Protecting Our Customers, Our People & Our Community
At Coates Hire we continue to maintain and clean our equipment to the highest standards. Since COVID-19 emerged, we have implemented additional cleaning procedures for our equipment including antibacterial cleans of any surfaces our customers or staff may regularly contact e.g. steering wheels, handles, remotes etc.
Our staff are being regularly updated with any additional hygienic tasks suggested by the Australian Government or WHO, and are well supplied with appropriate soaps, wipes, and personal protective equipment.
We are keeping our branches, offices and workshops sanitised - engaging extra cleaning services to help keep workspaces and customer areas safe.
Coates Hire have put in place a ban on travel, postponed all large-scale events, limited meeting sizes, and implemented “Working from Home” options for non-operational roles. We are also encouraging social distancing for employees who continue to serve our customers in operational and sales roles.
We continue to ask our staff to take leave if they experience any cold or flu symptoms. Providing them support through our People & Safety Team as well as our Employee Assistance Program.
Assisting Our Customers, Our People & Our Community
We have equipped our staff with technology, including remote meeting solutions, so they can continue working. This helps encourage social distancing and maintains our social responsibility to others within our community.
Coates Hire continues to invest in new fleet and remain in regular contact with all our suppliers to minimise any potential delays. We want to ensure the best equipment in our fleet for our customers at all times, while continuing to support Australian business.
What We Ask of You
Coates Hire is 100% Australian owned and managed, we pride ourselves on the continual commitment we make to our people, our customers and our communities.
If you are diagnosed with COVID-19 and have been in contact with our people or equipment, please advise our staff as soon as possible, so we can act appropriately to keep everyone safe.
If you have any questions or concerns, please reach out to our team on 13 15 52 – We’re here to help.
Stay safe, and keep looking out for each other.
Let’s make it happen,
Your Coates Hire Team
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